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Visitor engagement volunteering (Stockton Hub)

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At our Active Travel Hub, you will support the local team with enabling people in your local community to walk, wheel or cycle every day. You will be a representative of the Hub and what we are trying to achieve.

You can help with different tasks when volunteering at the front desk of the Hub. This can include:

  • greeting people who visit the Hub and offer them support
  • helping to register people in our cycle parking system
  • signing up new members
  • answering the phone to signpost people and answer basic questions
  • chatting with local people about the benefits of cycling, walking and wheeling.

Other tasks might come up, which you can help with as needed and if interested. You will receive all necessary training.

Does this sound like you?

You…

  • are comfortable with being the first point of contact for people visiting the Hub
  • would enjoy engaging people about being active
  • can carry out tasks independently and with a diverse group of people
  • are willing to learn more about walking, wheeling and cycling paths and routes in the area
  • feel comfortable answering phone calls
  • have some awareness of how to handle sensitive data (training will be provided)
  • share our values and mission to get more people cycling, walking and wheeling in your community.

Then let us know your interest in helping your local Active Travel Hub with welcoming and supporting visitors and members.

Time commitment

We are flexible on how much time you can help each week or month. Let us know what suits you.

It would be ideal if you can help for a few hours every week. We can work around your schedule and see what fits you best.

Volunteering for everyone with Sustrans

We are committed to representing the diverse communities we work with, and we welcome people from all backgrounds to volunteer with us. We commit to equity and an inclusive culture, so volunteering is for everyone.

We believe that a diverse and inclusive organisation brings with it a diversity of ideas and ways of working, which strengthens everything we do.

Please have a look at the website above and our Volunteering agreement before you join. Then you know what we all expect from each other when volunteering.

Your accessibility

Please let us know in the application form, if you need any support or adjustments to make our first chat together and volunteering a positive experience for you.

Any expenses for helping with these activities, which have been agreed, will be paid back to you. This can include for tools and public transport on the day of volunteering.

If you don’t have an email address, or for any other reason aren’t able to fill in our online form, not to worry. Reach out to your local Volunteer Coordinator (find here), and they can fill in the details for you.

**We will ask you for the contact details of a person, who you have known for more than 6 months (1 reference). ** Please have these ready when filling in the application form. If you need support identifying a reference, please let us know.